Refund policy

Dauth Boerdereye Return Policy

 

At Dauth Boerdereye, we pride ourselves on providing fresh, high-quality products and excellent customer service. Your satisfaction is important to us. Please review our return policy below:

 

General Groceries and Non-Perishable Items

 

You may return most unopened, non-perishable grocery items within 7 days of purchase for a full refund or exchange, provided you have your original receipt. Items must be in their original condition and packaging.

 

Butchery and Dairy Products

 

Due to the perishable nature of our butchery and dairy products, returns are handled with care and consideration for food safety.

  • Quality Concerns: If you believe a butchery or dairy product is not of the quality you expect, please contact us immediately within 24 hours of purchase. We may ask you to return the item (or a portion of it) for inspection. Depending on the situation, we will offer a replacement, store credit, or a refund.

  • Change of Mind: We are unable to accept returns on butchery or dairy products due to a change of mind, as we cannot guarantee their proper storage once they leave our premises.

 

Damaged or Incorrect Items

 

If you receive an item that is damaged, faulty, or incorrect, please notify us within 24 hours of purchase. We will arrange for a replacement or a full refund.

 

How to Make a Return

 

To initiate a return or discuss a concern, please:

  1. Bring the item(s) and your original proof of purchase (receipt) to Dauth Boerdereye.

  2. Speak with a staff member who will assist you with your return or query.

Please note:

  • All refunds will be issued in the original form of payment.

  • Dauth Boerdereye reserves the right to refuse a return if the item does not meet the above conditions.

Do you think this policy covers all the key areas for Dauth Boerdereye, or would you like any adjustments?